Privacy Policy

Introduction

Campbell River Fishing Pro ("we," "us," or "our") operates the website campbellriverfishingpro.com and provides fishing charter and wildlife tour services in Campbell River, British Columbia. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book our services.

Please read this privacy policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you book a charter or contact us, we may collect:

• Name and contact information (email address, phone number)
• Booking details (dates, number of guests, trip preferences)
• Payment information (processed securely through Stripe)
• Any special requests or accessibility needs you share with us

Automatically Collected Information

When you visit our website, we may automatically collect:

• Device information (browser type, operating system)
• IP address and general location
• Pages visited and time spent on our site
• Referring website or search terms used to find us

How We Use Your Information

We use the information we collect to:

• Process and confirm your charter bookings
• Send booking confirmations, reminders, and updates
• Communicate about weather conditions or schedule changes
• Respond to your inquiries and provide customer support
• Improve our website and services
• Send occasional promotional emails (only with your consent)
• Comply with legal obligations

Payment Processing

We use Stripe to process all payments securely. When you make a payment, your payment information is transmitted directly to Stripe using industry-standard encryption. We do not store your complete credit card number on our servers.

Stripe's privacy policy can be found at: stripe.com/privacy

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences
• Understand how visitors use our site
• Improve website performance

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Third-Party Services

We may use third-party services that collect information, including:

• Stripe - Payment processing
• Google Calendar - Booking calendar integration
• Email services - Sending booking confirmations

These services have their own privacy policies governing the use of your information.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including:

• Completing your booking and providing services
• Maintaining records for tax and legal purposes
• Resolving disputes and enforcing agreements

Booking records are typically retained for 7 years to comply with Canadian tax regulations.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption to secure data transmission.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

Under applicable privacy laws, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can delete it.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us: